Returns & Refund Policy
1. Return Eligibility
Products may be returned within 7 days of delivery unless otherwise specified on the product page.

Eligible items must be unused, unwashed, in original packaging with all tags, accessories, manuals, and warranty cards intact.

Certain products such as custom-made apparel, intimate wear, perishable goods, personalised jewellery, sealed gadgets software, and automotive consumables are non-returnable.

2. Return Process
Initiate a return through your account dashboard or by contacting Customer Support within the return window.

Provide order details and reason for return; approval is subject to verification.

Pack the item securely for pickup or drop-off as directed.

3. Refunds
Refunds are processed within 5-7 business days of receiving and inspecting the returned product.

Refunds will be credited to the original payment method. For Cash On Delivery (COD) orders, bank transfers are arranged after bank details verification.

Shipping charges are non-refundable unless due to our error (e.g., wrong or damaged item).

4. Exchanges
Exchanges are subject to product availability and eligibility.

Follow the return process first, then place a new order for the replacement.

5. Damaged or Incorrect Products
Report any damaged, defective, or incorrect items within 48 hours of delivery with photographic proof.

We will arrange for a prompt return and replacement or full refund.

6. Warranty Claims
Gadgets, fashion jewellery, and automobile parts may carry manufacturer warranties.

Warranty claims must be processed directly with the manufacturer or authorized service centers as per terms shared with your purchase.

Shipping Policy
1. Order Processing
Orders are processed and dispatched within 1-3 business days after payment confirmation.

For products requiring additional verification (e.g., high-value jewellery requiring KYC), dispatch may be delayed until compliance is completed.

2. Delivery Timeframes
Standard delivery timelines across India are 4-7 business days.

Remote or difficult-to-reach locations may experience longer delivery times.

Estimated delivery dates will be communicated via email and SMS post-dispatch.

3. Shipping Charges
Shipping costs are calculated at checkout based on delivery location and order total.

Free shipping offers may apply for orders above a stipulated minimum purchase value.

4. Order Tracking
Customers receive tracking details via email/SMS with courier information once the order ships.

Real-time tracking is available on the website’s Order Tracking page.

5. Partial Shipments
In case of unavailability of certain items, orders may be shipped partially with separate tracking details.

6. Delivery Issues
We are not responsible for delays caused by third-party courier services beyond our control.

Customers must ensure accurate shipping details; incorrect addresses may lead to delivery failure and re-shipping charges.

7. Installation & Service
For categories like sanitary fittings, gadgets, and automobile accessories, installation may be provided by authorized third-party service providers.

Service appointments and warranty repairs follow manufacturer and service partner terms.